Frequently Asked Questions

The Locavo Tracking Card is an ultra-slim Bluetooth tracker designed to help you keep track of your everyday essentials. Its card-sized design fits easily into wallets, bags, luggage, and cardholders, giving you a convenient way to locate your belongings.

Locavo connects to your compatible smartphone through a supported tracking network. You can use the tracking app to view your card's reported location, locate your belongings, and play a sound when the card is nearby.

Yes! The Locavo Dual System Tracking Card is designed for compatibility with both iOS and Android devices. Setup and available features depend on your smartphone and the supported tracking network.

Locavo is designed to support Apple Find My on compatible iPhones and Google Find Hub on compatible Android devices. Follow the setup instructions for your chosen platform. Simultaneous use with both networks is not supported unless explicitly stated in the product instructions.

No! Locavo doesn't require monthly tracking subscription fees. Simply purchase your card, connect it to a compatible device, and start using its supported tracking features.

Locavo is designed to be just 1.8 mm thin, with dimensions of 85 × 54 mm — approximately the size of a standard bank card. Its slim design makes it ideal for wallets and other everyday essentials.

Locavo uses compatible device-finding networks to help locate your belongings. Location updates depend on nearby participating devices, network coverage, and connectivity. Tracking is not guaranteed in every location, and Locavo does not provide continuous GPS tracking.

Locavo communicates using Bluetooth. Some nearby functions may work without mobile data, but viewing updated locations through a tracking network generally requires internet connectivity on your phone. Location updates also depend on compatible devices detecting your card.

Locavo is advertised with a battery life of up to 5 years under specified conditions. Actual battery life varies depending on usage, environmental conditions, and how frequently tracking features are used.

Locavo is designed with water resistance in mind, helping protect it from everyday moisture. Avoid prolonged exposure to water or submersion unless the product's certified water-resistance rating specifically permits it.

Yes! Locavo features a built-in sound alert to help you find nearby belongings. You can activate the sound through your compatible tracking app when your card is within Bluetooth communication range.

Orders are typically processed within 1–2 business days. Estimated delivery takes approximately 5–10 business days after processing, depending on your location. Delivery times may vary due to customs, local carriers, or unexpected delays.

Yes! We offer free shipping on orders over £40. Any applicable shipping charges for smaller orders will be displayed at checkout before you complete your purchase.

If tracking is available for your shipment, we'll provide the tracking details once your order has been dispatched. You can use these details to follow your parcel's delivery progress.

We want you to feel confident shopping with Locavo. Please visit our Return Policy page for information about return eligibility, applicable timeframes, and how to request assistance with your order.

Locavo 5-Year Protection is an optional protection plan available at checkout. It provides additional coverage according to the plan's terms and conditions. Please review the full coverage details, exclusions, and claim requirements before purchasing.

First, make sure your smartphone's Bluetooth is enabled and your device is compatible. Check that you're using the correct tracking app and follow the setup instructions included with your card. If you're still experiencing issues, contact our support team for assistance.

We're here to help! Visit our Contact Us page and send us a message with your question. If you're contacting us about an existing order, please include your order number so we can assist you more efficiently.